FAQ-Questions & Answers

• Q: How do I contact Elishia's (for customer service or ordering)?
• A: For customer service, you can email us at Customerservices@elishias.net
  Contact us via mail at the address above:

  Elishia's House Of Gifts

  3218 52nd Ave SW
  Lanet, Alabama 36863
  Phone: (334) 332-2721
  
  
• Q: Can I place an order via check?
• A: Yes. We only take order via check, money order or wire transfer. Just use the order Via Airmail form on our site, fill it out and mail to the address provided:
  
  
  Order Via Airmail
  
  
• Q: Can I place an order using credit cards?
• A. Yes. Please see the payment page for additional information. Just click on the below link to find out more....
  
  
  Payment Information
  
  
• Q: Why do you use paypal buttons?
  A: Paypal is owned by the ebay corp. and it has a good record all over the world with many business throughout the U.S.A. Ckick on the paypal button to learn more about their services.
  
  
  
  
  
  
• CREDIT QUESTIONS
  
  
  
• Q:How do I apply for a Elishia's credit account?
• Once you have proven that you are a regular customes at Elishia's, our customer service will offer you a credit account.
  
  
• Q:Does Elishia's offer lay-away plan?
• A. Yes. Please see the lay-away page for additional information. Just click on the below link to find out more....
  
  
  
  
  
  
• Q:I have questions about my Paypal billing, who do I call?
• A: Answers about your Paypal billing can be found at their web site. Just click on the Paypal verified icon above to reach their site.
  
  
• Q:What does "deferred" mean?
• : Normally, your first payment is due after 30 days. Deferred Payment means that your first payment is due at a date later than normal. The deferral period varies by promotion and is always identified within internet site. (Member only)
  
  
• Q:What if I have questions about my Elishia's Credit Account?
• A:Send us an email with details and contact information and a customer service rep will contact you within 3 business days.
  
  
• CATALOG INFORMATION
  
  
• Q: How do I request a catalog?
• A: We offer free catalogs upon request. They all offer the purchase (3) items and get the (4th) item free. Please see the catalog page for additional information or click on the below link.
  
  

  

  
  
  
• Q:How long will it take to get my order?
• A: We will ship your order within 3-5 business days. Express orders will be shipped in 3 business days. Also, some items are identified as being shipped directly from the manufacturer, and may take up to 30 days to be delivered.
  
  
• Q:How do I ship a product to a location that is not my billing address?
• A: We can drop ship any package. Just tell us where to send it and any special instructions. We can add a specials messages to the invoice, such as Happy Birthday, ect...
  
  
• Q:How do I check on the status of my order?
• If your order was place using the paypal services, you will ne notified via email as the status of your order. You can also send us an email to vazquezenterprises@yahoo.com asking for the status of your order.
  
  
• PRODUCT INFORMATION
  
  
• Q: How do I get warranty information?
• A: You may obtain the complete manufacturer’s written warranty for warranted products, free of charge. Some items comes with this information and instructions on how to get warranty. We also offer 30 days back warranty.
  
  
• Q: Can I buy an extended warranty (extended service protection)?
• A: Refer to the above question..
  
  
• Q: What if I'm not happy with my product?
• A: You may return or exchange your purchase during the 30-day home trial period for all products except software and music CD's. There are some restrictions on returns after the 30-day home trial period.
  
  
• Q: How do I return a product?
• A: (Except for computers, camcorders, electronic games, generators, software and music CD’s) We will issue a refund for the full cash price within 30 days of receipt.After the 30-day Home Trial period, you must contact Customer Service for a Return Authorization prior to returning any merchandise. Returns received after the Home Trial period may receive a prorated cash or credit adjustment based on the age and condition of the product. After 30 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are not refundable.
  
  
• GIFT CERTIFICATES AND DISCOUNTS:
  
  
• Q: I want to give a gift certificate from Elishia's House Of Gifts. How do I go about getting one?
• A: (see sample below).Just send us an emial requesting more info.
  
  
  
  
  
  
• Q:Do you gift wrap packages?
• A: Gift wrapping is not currently available
  
  

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• SHIPPING:
• All orders are shipped FOB Lanett, Alabama and generally within 5 business days. UPS ground service will be used unless otherwise specified. If you are considering 3 Day Select shipping, please remember that because we are centrally located, it will probably be a waste of money unless you are on one of the coasts. The customer is responsible for all freight charges, COD fees, insurance and handling charges, all of which will be included in your final total. ( Please see shipping charger page located on the help menu page for additional information.)
  
  
• SHIPPING NOTICE: Once your order is shipped, you will be contacted within 1 business day with your total. If you order online, you will receive an e-mail that will have your total and tracking number and a phone call with the total but if you order by phone, fax, or e-mail, you will only receive a phone call with the total. Sorry No COD.
  
  
• ORDERING ONLINE: We encourage customers to order online as it will allow us to process your orders quicker and thus get them to you quicker. Online ordering is 100% secure in our 12 years of accepting online orders, we have never had a single security problem.
  
  
• BACKORDERS: Backordered and out of stock items that are listed on our site as available but have sold our since our last update will be removed from your order and you will not be charged for them. Backordered items will not be shipped later or automatically added to your next order; it is the responsibility of the customer to reorder these items at a later time so that you wont end up with something that you no longer want.
  
  
• DAMAGED or MISSING ITEMS: Any damaged or missing items must be reported to the UPS carrier within 72 hours of receipt of the goods; there are absolutely no exceptions to this rule. If any portion of your order arrives damaged, the damaged item(s), the box they arrived in, and all packaging material must be kept until a claim is submitted to the UPS Office.
  
  
• REFUSED ORDERS: On all refused orders, the customer will be charged a 10% repacking fee plus all additional freight charges if reshipment is requested or a 35% restocking/cancellation fee plus all freight charges if the order is completely refused. These fees also apply to portions of an order and will be applied to only that portion of the order. These fees must be paid before another order can be placed.
  
  
• CANCELLED ORDERS: Orders that are cancelled before shipping will not be charged any cancellation fee. Orders that are cancelled after shipping, will be subject to a 35% restocking/cancellation fee plus all freight charges.
  
  
• ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

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Merchandise is promptly shipped with our 100% satisfaction full money back guarantee.